For Returning Users of the New Connect Portal
- Provide your personal email address used to create your account
- Provide the password that you created in the New Connect Portal
- Provide answers to your security questions
Please Note: If you do not remember your password you can use the "I Forgot" feature to send a security code to your personal email address, and once you have correctly answered the security question, you will be able to update your password.
| For Returning Users of the Legacy Connect Portal with a personal email address
- Provide your personal email address used to create your account
- Provide your legacy password (If you do not remember your legacy password, please use the "I Forgot" feature)
- Provide answers to your new security questions
- Update to your new password
- Once your password is reset you will be able to login as a Returning User of the New Connect Portal
| For Returning Users of the Legacy Connect Portal with a shared (agent) email address
- Provide your personal email address
- Complete a Registration page where you will provide personal information as well as your CGFNS ID # and / or any current or past order #
- Match to your existing account
- Provide answers to your new security questions
- Update to your new password
- Once your password is reset you will be able to login as a Returning User of the New Connect Portal
| For Brand New Users of the New Connect Portal
- Provide your personal email address
- Request a security code to be sent to your email
- Use the link in your email to access the CGFNS Connect Registration Page
- Complete all required fields in the Registration Page, indicating that you do not have a CGFNS ID / Order #
- Complete your new security questions and create (set) your new password
- Once your password is created (set) you will be able to login as a Returning User of the New Connect Portal
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